Metbet Privacy Policy – How We Protect Your Data in Pakistan

1 Who We Are

Metbet operates the online gaming platform at metbet.run, offering sports betting, live cricket score tracking, esports betting, card games, Ludo games, and a VIP loyalty programme to registered players in Pakistan. For the purposes of this Privacy Policy, "Metbet", "we", "us" and "our" refer to the operator of metbet.run.

This Privacy Policy explains how Metbet collects, uses, stores, and protects the personal data of players and visitors who interact with the Metbet platform. It applies to all services offered through metbet.run and any associated mobile interfaces.

By registering a Metbet account or using any part of the platform, you confirm that you have read and understood this Privacy Policy. If you do not agree with how we handle personal data, you should not register or use Metbet.

2 Data We Collect

Metbet collects the following categories of personal data from players and platform users:

2.1 Account Registration Data

• Mobile phone number (used as primary account identifier)
• Full name (must match payment account holder name)
• Date of birth (to verify you meet the 18+ age requirement)
• Password (stored in hashed form – Metbet cannot read your raw password)
• City and province (Pakistan-based accounts only)

2.2 Identity Verification Data

• CNIC number (Computerised National Identity Card) – required for withdrawal verification above certain thresholds
• Copy of CNIC or other government-issued identity document when requested for account verification

2.3 Financial and Transaction Data

• Easypaisa, JazzCash, NayaPay, or SadaPay account numbers associated with deposits and withdrawals
• Bank account details (IBAN) for IBFT transfers
• Debit card details (processed by payment gateway – card numbers are not stored by Metbet)
• Transaction history: deposit amounts, withdrawal requests, bet amounts, and game entry fees

2.4 Gaming Activity Data

• Bet history across sports betting, esports, card games, and Ludo games
• Game session times, outcomes, and wagering activity
• VIP Club tier progress and reward history
• Bonus and promotion usage

2.5 Technical and Device Data

• IP address at time of registration and login
• Device type and operating system (Android, iOS, desktop)
• Browser type and version
• Session logs and error reports

2.6 Communications Data

• Content of support emails or chat messages sent to Metbet
• Feedback or dispute submissions

3 How We Collect Data

Metbet collects your personal data through the following means:

3.1 Directly From You

The majority of personal data Metbet holds about you is information you have provided directly – at account registration, during identity verification, when making deposits or withdrawals, when contacting support, or when opting into promotions.

3.2 Automatically During Platform Use

When you use the Metbet platform, certain technical data is collected automatically. This includes your IP address, device identifiers, session start and end times, pages visited, and error events. This data is collected to keep the platform secure, detect fraudulent activity, and improve platform performance.

3.3 From Payment Processors

When you deposit or withdraw using Easypaisa, JazzCash, NayaPay, SadaPay, bank IBFT, or a debit card, Metbet receives confirmation of the transaction from the relevant payment processor. This confirmation includes the transaction amount, timestamp, and a reference that links the transaction to your Metbet account. Raw payment credentials (PINs, card numbers) are handled entirely by the payment processor and are not transmitted to or stored by Metbet.

3.4 Cookies and Similar Technologies

Metbet uses cookies to maintain your login session, remember your preferences, and detect unusual account activity. Full details of how Metbet uses cookies are set out in Section 6 of this Privacy Policy.

4 Why We Use Your Data

Metbet processes your personal data only for the specific, legitimate purposes listed below. We do not use your data for purposes incompatible with those listed here without obtaining your prior consent.

5 Who We Share Data With

Metbet does not sell personal data. We share personal data only in the circumstances described below, and only to the extent necessary for the specific purpose.

5.1 Payment Processors

To process your PKR deposits and withdrawals, Metbet shares the minimum necessary information with your chosen payment provider – Easypaisa, JazzCash, NayaPay, SadaPay, your bank, or your card issuer. The information shared is limited to what is required to execute and verify the specific transaction. Payment processors are contractually bound to handle this data securely and use it only for transaction processing.

5.2 Identity Verification Services

Where Metbet uses a third-party identity verification service to confirm your CNIC or other identity documents, your verification data is shared with that service solely for the purpose of verification. The service is bound by data processing agreements that prohibit secondary use.

5.3 Legal and Regulatory Authorities

Metbet will share personal data with law enforcement, regulatory authorities, or courts when required to do so by law, or when we have reasonable grounds to believe that doing so is necessary to prevent fraud, money laundering, or other criminal activity. Such disclosures are made only to the extent legally required and with appropriate documentation of the legal basis.

5.4 Technical Service Providers

Metbet uses a small number of trusted technical service providers – including cloud hosting and platform security providers – who may process personal data as part of delivering their services to Metbet. All such providers are bound by data processing agreements that restrict their use of your data to the services they provide to Metbet and prohibit independent use.

5.5 What We Do Not Do

Metbet does not share your data with advertisers, data brokers, or any third party for commercial marketing purposes. We do not share your gaming activity with third parties for profiling or targeting purposes.

6 Cookies & Tracking Technologies

Metbet uses cookies and similar browser storage technologies on the metbet.run platform. Here is a straightforward explanation of what we use and why.

Metbet does not use third-party advertising cookies or cross-site tracking technologies. You will not see Metbet-related advertising on other websites based on your activity on our platform.

You can manage cookie preferences through your browser settings. Note that disabling essential session and security cookies will prevent you from logging in to your Metbet account.

7 Data Retention

Metbet retains personal data for as long as necessary to fulfil the purposes described in this Privacy Policy and to comply with applicable legal obligations. The following retention periods apply:

• Active account data: Retained for the duration of your Metbet account.
• Transaction records: Retained for a minimum of 5 years after the transaction date. This is a standard anti-money laundering compliance requirement.
• Identity verification documents: Retained for the duration of the account plus 5 years after account closure.
• Gaming activity and bet history: Retained for 5 years following account closure.
• Support communications: Retained for 3 years from the date of the last communication in a support thread.
• Technical and device logs: Retained for 12 months and then deleted or anonymised.
• Inactive account data: Accounts with no login activity for 24 months may have their data anonymised after prior notification to the account holder.

8 Data Security

Metbet takes data security seriously and implements technical and organisational measures appropriate to the sensitivity of the data we hold. These include:

• Encryption at rest: All personal data stored on Metbet systems is encrypted using industry-standard algorithms.
• Encryption in transit: All data transmitted between your device and Metbet servers is protected using TLS (Transport Layer Security).
• Password hashing: Your Metbet account password is never stored in readable form. We store only a one-way cryptographic hash.
• Access controls: Access to personal data within Metbet's systems is restricted to staff who need it to perform their duties, and is logged.
• Payment data segregation: Raw payment credentials (Easypaisa PINs, card numbers) are handled exclusively by PCI-DSS compliant payment processors and are never transmitted to or stored on Metbet infrastructure.
• Regular security reviews: Metbet's platform and data handling practices are reviewed regularly for security vulnerabilities.

While Metbet takes all reasonable steps to secure your data, no internet platform can guarantee 100% security against all possible threats. If you become aware of any suspicious activity on your account, contact support@metbet.run immediately.

9 Your Rights Over Your Data

As a Metbet player with a PKR account, you have the following rights regarding your personal data. To exercise any of these rights, contact support@metbet.run with the subject line "Data Rights Request".

Metbet will respond to all data rights requests within 30 calendar days. If a request is complex or involves large volumes of data, we may extend this to 60 days with prior notification. We will not charge a fee for reasonable data rights requests.

10 Children

Metbet is strictly a platform for adults aged 18 and above. We do not knowingly collect personal data from individuals under the age of 18. If Metbet becomes aware that an account has been created by a person under 18, the account will be closed immediately, any funds will be returned to the verified deposit source, and all data collected in connection with that account will be deleted except where retention is required for legal compliance purposes.

If you believe a minor has registered on Metbet, please contact support@metbet.run immediately with the relevant account details.

11 Marketing Communications

Metbet may send you promotional communications about new games, bonuses, and platform features. These are only sent if you have opted in to marketing communications, either at registration or through your account settings.

Marketing communications from Metbet are sent via SMS to your registered mobile number and may also include in-platform notifications. We do not send unsolicited marketing emails to addresses that have not been provided by you.

You can unsubscribe from marketing communications at any time by:

• Logging in to your Metbet account and updating your communication preferences in account settings.
• Replying STOP to any SMS marketing message from Metbet.
• Emailing support@metbet.run with the subject line "Unsubscribe from Marketing".

Unsubscribing from marketing communications will not affect service communications. Metbet will continue to send account notifications, transaction confirmations, and security alerts as these are necessary for your account's operation.

12 Payment Data & Financial Privacy

Given that Metbet processes PKR transactions via Easypaisa, JazzCash, NayaPay, SadaPay, bank transfers, and debit cards, financial data privacy deserves specific attention.

Metbet stores transaction records – amounts, timestamps, payment method type, and transaction references – as part of your account history. This data is used to resolve payment disputes, process withdrawal requests, and comply with financial record-keeping requirements.

Metbet does not store your Easypaisa PIN, JazzCash PIN, bank internet banking password, or raw debit/credit card numbers. These are handled entirely by the respective payment processors and are never transmitted to Metbet's servers.

Your Easypaisa or JazzCash mobile number is associated with your Metbet account for payment routing purposes. Metbet does not use this number for outbound marketing calls or share it with third parties for commercial purposes.

13 Third-Party Links

The Metbet platform does not contain links to external third-party websites except where explicitly part of the platform's functionality (such as payment gateway redirects). The Metbet navigation menu contains only internal links on the metbet.run domain.

If you access third-party services in connection with your Metbet account – for example, by logging into your Easypaisa app to complete a deposit – the privacy practices of those third-party services are governed by their own privacy policies, not this one. Metbet is not responsible for the privacy practices of payment providers, banks, or other third parties you interact with independently.

14 Changes to This Privacy Policy

Metbet may update this Privacy Policy from time to time. When material changes are made, we will notify registered players via SMS or in-account notification at least 7 days before the changes take effect. The updated version date at the top of this page will reflect the date of the most recent revision.

Continued use of Metbet after the effective date of any Privacy Policy update constitutes your acceptance of the updated terms. If you do not agree with the updated Privacy Policy, you should stop using Metbet and may request account closure by contacting support@metbet.run.

Previous versions of this Privacy Policy are available on request from support@metbet.run.

15 Contact Us

For all data privacy queries, data rights requests, or concerns about how Metbet handles your personal data, please contact us:

• Email: support@metbet.run
• Subject line for data requests: "Data Rights Request"
• Subject line for marketing opt-out: "Unsubscribe from Marketing"
• Response time: Within 30 days for data rights requests; within a few hours for general support queries
• Language: English (en-PK)

Additional information about your rights and Metbet's obligations can also be found in the Terms and Conditions and Responsible Gaming pages.